Refund and Returns Policy

Overview

Our refund and returns policy last 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as flowers, newspapers or magazines, dated print such as invitation cards cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products/digital source files such as Photoshop or illustrator files

To complete your return, we require a receipt or proof of purchase (Need to verify online transaction).

Please do not send your purchase back to us unless we authorize you to do so.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
Special clothing ex. Promotional branding with low quality
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7-30 days after delivery

Order cancellation

All orders can be cancelled before they are starting process. If your order has been paid and you need to change or cancel it, you must contact us within 45 mins (before the processing time last, this is not applicable for same day delivery items). Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

You do not receive them within the guaranteed time (45 days not including 2-5 day processing))
You receive the wrong item
You do not want the product you’ve received (but you must return the item at your expense and the item must be unused)

We do not issue the refund if:

Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside the control of us (e.g. not cleared by customs, delayed by a natural disaster).

*You can submit refund requests within 7 days after the guaranteed period for delivery (7 days) has expired. You can do it by sending a message on Contact Us page.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet please contact us at hello (at) samiru.design.

Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello (at) samiru.design and send your item to given address or wait for dispatch from your location after our approval.

Please do not send your purchase back to us unless we authorize you to do so.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to address that will be given.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?
Contact us at hello (at) samiru.design for questions related to refunds and returns.